SHIPPING & RETURNS
Shipping is free for all orders within Australia.
$35(AUD) for shipping to New Zealand with Australia Post Tracked.
$45(AUD) for shipping to the UK and USA with Australia Post Tracked.
Fedex delivery to New Zealand costs $70(AUD)
Fedex delivery to the USA costs $85 (AUD)
Fedex delivery to the UK cost $95 (AUD)
Rhodium jewellery is usually shipped within 3 to 5 business days. Most gold jewellery is also shipped within 3 to 5 business days, however some gold pieces are made to order and can take between 2 to 3 weeks. You will receive an email shortly after placing your order giving you an approximate delivery date.
Please email : email@example.com if you require your jewellery for a certain date and we will do our best to meet your request.
Luke Rose is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Luke Rose is not responsible for any delays or other issues that may arise when shipping internationally. For all Fedex deliveries, once your order has shipped, you will receive an email with your tracking number. All Fedex orders will require signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. All jewellery is sent with tracking. If the tracking information says the parcel has been delivered, Luke Rose is not responsible for any lost packages. For deliveries within Australia, any package that is lost in transit will be covered by our insurance. If your order is sent back to Luke Rose by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Luke Rose does not accept shipping accounts provided by the customer.
Returns and Exchanges
You or the recipient of an order may return an item that has been purchased from lukerosejewellery.com because you have changed your mind or are unhappy with a gift. If you return goods via an Australia Post Office, please keep the appropriate proof of return and shipping details. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the products are in a saleable condition upon return. All returned products must be:
1. UNUSED, in original condition and in the original packaging.
2. UNDAMAGED (no scratches or marks which can be detected in our workshop under magnification)
3. Returned within 10 days of delivery. In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a LUKE ROSE credit note. However, you will pay the delivery costs of the return to LUKE ROSE and re-delivery to you. We will not refund initial delivery, wrapping and other fees. Goods purchased between 25 November and 25 December can be returned until 31 January of the following year.
Please note: Bespoke pieces or commissions are non-refundable.